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ASCEND 30-DAY GUARANTEE...    
Audition our products in YOUR home with YOUR equipment and on YOUR time!

If you are a retail consumer and you purchased your product directly from Ascend Acoustics, we are pleased to offer you a 30-day money back guarantee*.

If for any reason during this 30-day trial period you are not completely satisfied with your purchase, you may return these items for a complete refund. 

*Please note: customized products are considered final sales and do not qualify for our 30-day satisfaction guarantee. This includes, but is not limited to, custom finished goods, unfinished goods and customer requested modifications.

Please adhere to the following procedure to ensure the timely processing of your credit:

  1. A return authorization number must be obtained from an authorized representative of Ascend Acoustics within 30 days of receiving your product.  This number should accompany the returned items and be visible on the outside of all boxes.  You may obtain a return authorization number by contacting Ascend Acoustics directly by phone at (949) 366-1455 or by email at sales@ascendacoustics.com.

  2. Return authorization numbers are valid for fourteen (14) days from the date of issuance.  We must receive the returned product back within this period. Items that are received after this period are subject to refusal or a restocking fee of 15%.

  3. Items should be returned in the complete original packaging to ensure they will not be damaged in return transport.  Any items returned in damaged condition will be subject to review before credit is issued.  We strongly recommend insuring all returned product with the carrier.

  4. Items returned to us must be shipped pre-paid by the sender.  Ascend Acoustics will not accept C.O.D. returns, nor will we be liable for any carrier charges associated with the return of any product. Shipping charges paid at the time of purchase will not be refunded. Please allow 5 to 10 business days from the day we receive the return until the refund is processed.

  5. This satisfaction guarantee is not valid for authorized distributors, dealers, or resellers of our products.